Rilosha respects your privacy and is committed to protecting the personal information you provide while using our website and services.

1. Information We Collect

When you use Rilosha, we may collect information that you provide directly to us, including:

  • Name
  • Phone number
  • Delivery address
  • District/area information
  • Email address, when provided
  • Order and purchase information
  • Information submitted through our contact or inquiry forms
  • Information required to process returns, refunds, and customer support requests

We collect this information primarily to process orders, arrange delivery, provide customer support, and manage your account where applicable.

WooCommerce can also process information associated with customer accounts and orders depending on the store settings.

2. How We Use Your Information

We may use your information to:

  • Process and confirm orders
  • Deliver purchased products
  • Contact you about your order
  • Provide customer support
  • Process returns and refunds
  • Maintain customer accounts
  • Respond to questions and contact requests
  • Improve the shopping experience and website functionality

We do not collect more personal information than reasonably necessary for these purposes.

3. Payment Information

Payment information is processed through the payment method selected during checkout.

Rilosha may not directly store sensitive payment credentials such as card security information. The information handled can vary depending on the payment method and payment service used.

Where applicable, payment-related information may be shared with the relevant payment service provider to complete the transaction.

4. Delivery and Courier Services

To deliver your order, we may share necessary customer information with the courier service responsible for the shipment.

Our current courier partners may include:

  • Steadfast
  • Pathao

Information shared may include the customer’s name, phone number, delivery address, and order-related information necessary for delivery.

5. Cookies

Rilosha uses cookies and similar technologies where necessary to provide essential website functionality.

WooCommerce uses cookies for functions such as maintaining cart/session information and supporting store features.

Cookies may also be used to remember certain preferences and improve the website experience.

6. Customer Accounts

When you create a customer account, information associated with your account may be stored so that you can access account-related features, order information, and other services.

WooCommerce provides settings for customer accounts, guest checkout, privacy notices, and personal-data retention.

7. Contact Forms and Customer Support

When you contact Rilosha through a contact or inquiry form, the information you submit may be used to respond to your request and provide customer support.

We may retain relevant communication for customer-service and operational purposes.

8. Product Reviews and User-Submitted Content

If you submit a product review or other content to the website, the information you provide may be stored and displayed as part of the website’s review or content functionality, subject to the applicable settings.

9. Information Sharing

We may share necessary information with service providers when required to operate the store, including:

  • Courier and delivery providers
  • Payment service providers
  • Website and hosting/service providers
  • Other service providers necessary to process an order or provide requested services

We do not sell customer personal information as a business practice.

10. How Long We Keep Information

We retain customer and order information for as long as reasonably necessary for business, order-processing, customer-support, accounting, security, and legal purposes.

The exact retention period may depend on the type of information and the purpose for which it is retained. WooCommerce includes settings that allow store owners to configure personal-data retention periods.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

12. Your Privacy Requests

You may contact Rilosha regarding personal information associated with your account or orders, including questions about the information we hold about you.

We will review such requests according to applicable requirements and the capabilities of our website and store systems.

13. Third-Party Services

Some website features may rely on third-party services such as payment providers, courier services, hosting providers, or other technical services.

Those services may process information according to their own privacy policies and terms.

The information shared with third parties is limited to what is reasonably necessary for the relevant service.

14. Changes to This Privacy Policy

Rilosha may update this Privacy Policy when our website, services, plugins, payment methods, delivery arrangements, or data practices change.

The latest version will be published on this page.

15. Contact Us

For privacy-related questions or requests, contact Rilosha:

Phone: 01919887998
Support Time: Sunday – Saturday, 9:00 AM – 10:00 PM
Address: Gangni, Meherpur, Bangladesh